Return & Exchange

Not happy with your purchase? No worries! Feel free to reach out to us at support@pearlvibe.shop, where our customer representatives are available 24/7 to assist you.

If you receive a damaged product or are unsatisfied with your purchase, you can apply for a refund or exchange within 30 days of receiving the product.

Return Details:

• The returned item must be unused, unworn, and in its original condition (as received), 
• Shipping Costs: Return shipping costs are at the customer’s expense.

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EXCHANGE

If you’ve received a damaged or defective product, or if you’d like to exchange your product for any reason, don’t hesitate to contact us at support@pearlvibe.shop and we'll inspect the issue and initiate the exchange

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RETURN & EXCHANGE REPORTING PROCESS

1. Contact Us: Email us at support@pearlvibe.shop to request a return, refund, or exchange. Be sure to provide your order ID and attach any pictures showing the issue with the product.
2. Ship the Item: Attach the return label to your package and send it back to us.
3. Confirmation: Once we receive your item, we will inspect and confirm it. After approval:
   • For Refunds: It will be credited back to your original payment method and it may take 5-10 business days to appear in your bank account
   • For Exchanges: Your new item will be processed and shipped within 3 to 5 business days.